Measuring and acting on net promoter score metrics doesn’t have to be complicated. Totango provides you with everything you need to run NPS campaigns, calculate your NPS score and trigger the right actions based on your customers’ responses.
Gain a comprehensive understanding of your customer
Totango makes it simple to collect and act on the right data to help you better serve and retain your customers. NPS is a great first step, but why stop there? Gain a true understanding of your customers’ experience with a full suite of Voice of the Customer tools and templates.
NPS is only one piece of the Customer Health puzzle. Quickly and easily collect and classify all customer data metrics, including NPS, product usage, engagement and more, to gain a holistic view of Customer Health and take action immediately.
Stop letting detractors fall through the cracks. Automate workflows that trigger the right action to close the loop when a customer who reacts negatively to an NPS survey by setting up trigger alerts for follow-up actions by team members or with automated email campaigns to help convert detractors into promoters.
Advocacy is crucial to keeping the customer flywheel spinning. Make it easy for your customers to advocate for your brand by setting up automated workflows that send links to review sites when they respond positively to surveys.
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“It is currently used by our team for our daily contact with customers. It helps monitor our accounts, usage, updates, and campaigns across the entire CSM team, which is a big help for everyone.”
“Totango allows us to stay organized, strategically plan our day and reach ALL of our customers with a personalized approach Customer data brought into Totango allows us to see which customers may need our attention right now versus those who look to be doing well and may not need any proactive outreach.”
Customer Success Director
“Totango allows us to send out personalized emails and build a custom success plan for clients that makes the experience feel like it was meant for them.”
“Really great account segmentation that helps us generate a more personalized outreach, plus you can also send targeted automation campaigns.”
Director of Customer Success
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